Privacy Policy & Data Governance
Your personal and farm data is treated with utmost confidentiality, encrypted authentication, and a strict zero data-selling guarantee.
1. Information We Collect
When you interact with our platform to purchase premium bio products, bio-fertilizers, request bulk dealer pricing, or consult our agronomists, we collect necessary operational details:
- Personal & Contact Details: Full name, verified mobile number, email address, and unique Customer ID (CID).
- Delivery & Farm Coordinates: Delivery street address, village, mandal, district, state, pincode, and optional GPS coordinates for rural farm courier dispatch.
- B2B & Wholesale Credentials: Trade name, GSTIN, and business address for wholesale accounts seeking tax invoicing and bulk dealer rates.
- Transaction & Invoicing Data: Order history, billing records, payment references (UTR number or transfer receipt), and GST tax invoices.
- Authentication Data: Secure salted password hashes and cryptographic session tokens. Plain-text passwords are never stored or accessible.
2. Lawful Purpose & Usage of Data
Your information is processed strictly for legitimate agricultural and fulfillment purposes:
- Processing, custom batch packing, and dispatching your bio-fertilizer shipments from our Pedda Amberpet depot.
- Real-time courier coordination and automated Air Waybill (AWB) generation via Shiprocket and courier partners (Delhivery, Blue Dart, DTDC).
- Providing personalized crop dosage recommendations and soil nutrition guidance through our certified agronomists.
- Generating GST-compliant sales invoices and satisfying statutory commercial record-keeping under Indian tax laws.
3. Zero Third-Party Selling Policy
We never sell, rent, monetize, or trade your personal data with telemarketers, lead aggregators, or external advertisers under any circumstances.
Information is shared solely with verified enterprise partners essential to order fulfillment:
- Logistics Carriers: Address and contact details are passed to Shiprocket and designated couriers solely for package delivery.
- Cloud Storage: Encrypted invoice snapshots and order receipts are stored in secure private buckets (Cloudflare R2) accessible only to authorized administrators and the account holder.
4. Data Security & Encryption Standards
Our infrastructure adheres to stringent information security protocols:
- Database encryption at rest and TLS 1.3 encryption in transit for all communications.
- PostgreSQL Row-Level Security (RLS) policies enforcing complete data isolation, ensuring users access strictly their own records.
- HttpOnly, SameSite secure session cookies protecting against cross-site scripting (XSS) and token hijacking.
5. User Data Rights & Grievance Redressal
In accordance with the Digital Personal Data Protection (DPDP) Act, users retain rights to access, review, update, or request deletion of their personal information (except statutory financial records required by tax authorities):
Grievance Redressal & Data Governance Officer
Sri Sai Baba Bio Fertilizers Pvt. Ltd.
Pasumamula Rd, SBI Colony, Pedda Amberpet, Hyderabad, Telangana 501505
Email: privacy@srisaibababiofertilizers.com
Phone: +91 89781 14220